150-night sleep trial
RETURNS
All mattresses sold at www.sleepfirm.com.au come with a 150 night Trial period.
If you are not happy with the mattress for any reason within the mattresses qualifying trial period return it and get a full refund.
Returned mattresses are donated to our charity partner the Salvos to help those in need or sent to a mattress recycling company.
Return is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you live in a regional, rural or an area outside of Salvos network we will ask you for assistance in donating/dropping off the mattress directly to your closest charity or mattress recycler and email us proof of donation/drop off and we will give you a full refund.
Pillows
Begin your 150-night trial immediately once your pillow is delivered to your home. If the pillow doesn’t meet your expectations within this trial period, you’re entitled to a full refund, minus any shipping costs. It’s crucial that the pillow is returned in its original condition, without any stains, to be eligible for a refund. The cost and arrangement for shipping the pillow back to us will be your responsibility.
Important
As the majority of the 150 night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress.
Please note the trial is limited to one return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.
